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Q: 'Why I am waiting so long?'

As all the products are customized and we need to design and manufacture to provide customers 100% high quality products and make everyone satisfied with it, thus the item will be wait approximately 28 business working days and we're very appreciate of your patient. 

Design period 3-5 working days

Manufacture period 5-10 working days

Shipping period 3-10 working days 

Q: 'Is my order still coming?'

There may be a slight delay with your order, but rest assured it is on its way to you. We recommend keeping an eye on your local postal service's website for up to date info on the current status of the delivery service, as this varies from area to area.

Q: 'What extra precautions are in place at the warehouse?'

It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.
  • We have introduced social distancing measures, maintaining a 6-foot distance between each station.
  • We've increased our scheduled cleanings at all our fulfilment centres
  • We are also distributing PPE such as safety masks and gloves.
Q: 'Noncontact postage'

Some local delivery services are opting to use 'non contact delivery' - a method that involves the postal worker knocking your door and leaving the parcel on your doorstep instead of handing it to you directly, to avoid direct human contact.

Q: ‘Will I Be Charged With Customs And Taxes?’

The prices displayed on our site are tax-free in US Dollars, which means you may be

liable to pay for duties and taxes once you receive your order. Import taxes, duties

and related customs fees may be charged once your order arrives at its final

destination, which is determined by your local customs office. Payment of these

charges and taxes are your responsibility and will not be covered by us. We are not

responsible for delays caused by the customs department in your country. For

further details of the charges, please contact your local customs office.