FAQs
Q: 'Why I am waiting so long?'
As all the products are customized and we need to design and manufacture to provide customers 100% high quality products and make everyone satisfied with it, thus the item will be wait approximately 28 business working days and we're very appreciate of your patient.
❤ PRODUCTION TIME:
● Design period 3-5 working days
●Manufacture period 5-10 working days
●Shipping period 3-10 working days
There may be a slight delay with your order, but rest assured it is on its way to you. We recommend keeping an eye on your local postal service's website for up to date info on the current status of the delivery service, as this varies from area to area.
- We have introduced social distancing measures, maintaining a 6-foot distance between each station.
- We've increased our scheduled cleanings at all our fulfilment centres
- We are also distributing PPE such as safety masks and gloves.
Some local delivery services are opting to use 'non contact delivery' - a method that involves the postal worker knocking your door and leaving the parcel on your doorstep instead of handing it to you directly, to avoid direct human contact.
Q: ‘Will I Be Charged With Customs And Taxes?’
The prices displayed on our site are tax-free in US Dollars, which means you may be
liable to pay for duties and taxes once you receive your order. Import taxes, duties
and related customs fees may be charged once your order arrives at its final
destination, which is determined by your local customs office. Payment of these
charges and taxes are your responsibility and will not be covered by us. We are not
responsible for delays caused by the customs department in your country. For
further details of the charges, please contact your local customs office.